Shipping Policy

Shipping Policy

Thank you for shopping with NXG Robotics. We are committed to delivering your order promptly and efficiently. Please review our shipping policy to understand our shipping practices and procedures.

1. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Verification: All orders are subject to verification for security purposes. In the event of any discrepancies, we may contact you to confirm your order details, which could delay the processing time.

2. Shipping Methods and Delivery Times

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-4 business days.
• Express Shipping: Delivery within 1-2 business days.

Shipping times are estimated and may vary depending on your location and external factors beyond our control, such as carrier delays or customs processing.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined by the shipping method selected and the destination of your order.

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Delivery times for international orders may vary depending on the destination country and customs processing.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

6. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
• Restricted Locations: Some products may be subject to shipping restrictions due to local laws and regulations. We will notify you if we are unable to ship to your location.

7. Damaged or Lost Packages

• Damaged Packages: If your order arrives damaged, please contact us immediately at nxgrobotics@gmail.com with your order number and photos of the damaged items. We will work to resolve the issue promptly.
• Lost Packages: If your package is lost in transit, please contact us at nxgrobotics@gmail.com. We will initiate an investigation with the carrier and provide a resolution based on the findings.

8. Incorrect Shipping Information

Please ensure that all shipping information is accurate at the time of order placement. NXG Robotics is not responsible for orders shipped to incorrect addresses provided by the customer. In the event of an address error, please contact us as soon as possible to correct the information before the order is shipped.

9. Order Modifications and Cancellations

• Modifications: If you need to modify your order, please contact us immediately at nxgrobotics@gmail.com. We will do our best to accommodate changes before the order is processed.
• Cancellations: Orders can be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, but it can be returned in accordance with our return policy.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Thank you for choosing NXG Robotics. We are committed to providing you with the best products and services, and we appreciate your business.